US-based healthcare technology firm Netsmart has opened a new Global Innovation Centre in Bengaluru’s Godrej Centre, Hebbal. The hub will focus on AI-powered healthcare solutions, software product design, and global delivery. COO Tom Herzog and Netsmart India MD Lalitha J.S. said the expansion reinforces Netsmart’s mission of purpose-driven innovation.
In a move that underscores India’s growing importance as a global innovation hub for healthcare technology, US-based healthcare-tech company Netsmart has opened a new office in Bengaluru, located at Godrej Centre, Hebbal. The expansion marks a strategic step in strengthening the company’s global delivery capabilities and advancing its mission to transform healthcare through technology.
The new Bengaluru facility will serve as a Global Innovation and Engineering Hub, focusing on software product design, AI-powered healthcare solutions, and technology-driven service delivery for care providers worldwide. The move reinforces Netsmart’s commitment to leveraging India’s deep engineering talent and digital expertise to accelerate healthcare transformation across global markets.
“Expanding into Bengaluru marks a significant milestone for Netsmart. India’s leadership in technology and innovation offers an incredible opportunity,” said Tom Herzog, Chief Operating Officer of Netsmart. “The new hub will play a central role in our growth strategy, enabling us to deliver cutting-edge solutions that improve healthcare outcomes and enhance efficiency.”
Netsmart’s Bengaluru centre is designed to bring together cross-functional teams specializing in artificial intelligence, automation, and user experience design — all crucial to developing next-generation healthcare technologies. The company aims to reimagine how healthcare organizations manage data, optimize workflows, and deliver personalized care.
Lalitha J.S., Managing Director of Netsmart India, emphasized the company’s vision of building a collaborative and inclusive innovation culture. “At Netsmart, we’re not only leading the way in digitization and embracing the era of AI and automation, but we are also nurturing a diverse and collaborative team that will shape the future of healthcare IT,” she said.
Founded in the United States, Netsmart provides technology platforms and cloud-based solutions that integrate clinical, financial, and operational systems for healthcare organizations. Its solutions enable hospitals, behavioral health networks, and long-term care providers to improve coordination, data accuracy, and patient engagement.
The Bengaluru expansion represents more than just a geographical extension — it’s a cornerstone of Netsmart’s long-term strategy to blend purpose-driven innovation with global scale. By situating its innovation centre in India’s tech capital, the company aims to harness the region’s engineering excellence, dynamic startup ecosystem, and strong foundation in data science and digital health.
The new office will also serve as a collaborative space for engineers, clinicians, and data scientists to co-develop tools that support smarter healthcare systems. From predictive analytics and AI-assisted diagnosis to automated patient management systems, Netsmart’s focus is on making healthcare more connected, efficient, and patient-centered.
Industry analysts note that Netsmart’s move reflects a larger trend among global healthcare technology companies expanding in India to tap into its innovation ecosystem. Bengaluru, with its concentration of talent and world-class R&D infrastructure, continues to attract multinational players building AI and software solutions for the healthcare sector.
With this new hub, Netsmart joins the growing list of healthcare-tech innovators strengthening their presence in India, reaffirming the country’s role as a global centre for digital transformation in healthcare.
As the company continues to grow, the Bengaluru team will be instrumental in advancing Netsmart’s vision — combining technology, empathy, and intelligence to empower care providers worldwide.
By uniting purpose with innovation, Netsmart’s expansion into Bengaluru marks not just an investment in infrastructure, but an investment in the future of healthcare itself.
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