McDonald’s has inaugurated its first Global Capability Centre in India, located in Hyderabad’s Hitec City. Spanning 1.56 lakh sq ft, the centre will employ over 1,200 professionals across data analytics, technology, HR, and finance. Led by Deshant Kaila, it marks McDonald’s largest office outside the US, reinforcing Hyderabad’s global tech prominence.
McDonald’s, the world’s leading quick-service restaurant chain, has opened its first-ever Global Capability Centre (GCC) in India, choosing Hyderabad as its strategic hub for global innovation and operational excellence. The centre, which marks McDonald’s largest office outside the United States, was officially inaugurated by Telangana Deputy Chief Minister Bhatti Vikramarka Mallu and Sridhar Babu Duddilla, Minister for IT, Electronics & Communications.
Located in the bustling technology corridor of Hitec City, the state-of-the-art facility spans 1.56 lakh square feet across four floors and will serve as a vital nerve centre for McDonald’s global operations. The Hyderabad GCC is designed to house over 1,200 professionals who will drive initiatives in areas such as data analytics, technology development, human resources, finance, and other corporate functions.
The new centre is a major milestone in McDonald’s global strategy to strengthen its technological backbone and leverage India’s growing digital and analytical capabilities. The facility is expected to play a key role in supporting McDonald’s global digital transformation—enhancing customer experiences, streamlining supply chain operations, and optimizing business intelligence across markets.
Speaking at the inauguration, Deputy Chief Minister Bhatti Vikramarka Mallu said the establishment of McDonald’s GCC in Hyderabad reaffirmed Telangana’s status as a preferred global destination for multinational corporations. “We are proud that Hyderabad has been chosen as the location for McDonald’s first GCC in India. This is yet another testament to our thriving ecosystem for technology and innovation,” he remarked.
IT Minister Sridhar Babu Duddilla also welcomed McDonald’s decision, highlighting the state’s commitment to fostering global partnerships. “Telangana has been at the forefront of attracting technology-driven global capability centres. McDonald’s arrival adds another major global brand to our roster, reinforcing the confidence multinational companies have in our infrastructure, talent, and policies,” he said.
McDonald’s GCC will serve as a global hub connecting teams across continents, building expertise in emerging technologies like artificial intelligence, automation, and data-driven insights. The company envisions the centre as a collaborative environment that integrates technology with the brand’s operational heritage—helping drive innovation not just for its restaurants but for the entire McDonald’s ecosystem.
Earlier this year, McDonald’s had announced its plans to establish this centre as part of its broader push to strengthen global capabilities through strategic talent hubs. The company also appointed Deshant Kaila to lead the Hyderabad GCC, bringing his extensive experience in digital transformation and global business operations to steer the new centre’s growth.
In a statement, Kaila noted that the Hyderabad GCC would play a transformative role in scaling McDonald’s global operations. “India offers a deep pool of technology and analytics talent, and our Hyderabad centre will help us tap into that expertise to reimagine how we serve customers around the world. The centre will be a place where innovation meets impact,” he said.
Industry experts see McDonald’s investment as a significant boost for India’s rapidly expanding GCC ecosystem. Over the past decade, Hyderabad has emerged as one of the top destinations for multinational companies establishing global capability centres, thanks to its robust infrastructure, policy support, and skilled workforce. The city now hosts GCCs for major global players across sectors such as retail, fintech, healthcare, and manufacturing.
For McDonald’s, the move signals a deeper commitment to leveraging technology and global collaboration in its business model. With digital transformation becoming central to customer engagement and operations, the Hyderabad GCC is expected to act as a hub of innovation—developing tools and insights that enhance everything from supply chain efficiency to personalized customer experiences.
The launch also underscores a growing trend among global corporations to view India not just as an outsourcing destination, but as a centre for strategic global functions. Hyderabad’s blend of world-class infrastructure, affordability, and a skilled workforce makes it an attractive choice for multinational firms seeking to establish centres of excellence.
As McDonald’s continues to expand its global footprint, the new Hyderabad GCC stands as a symbol of its evolution from a traditional food service giant to a technology-driven organization. With over 1,200 professionals soon to operate from the facility, the centre is expected to contribute significantly to McDonald’s mission of modernizing its systems, accelerating digital growth, and delivering a consistent brand experience across the globe.
By choosing Hyderabad for its first Indian GCC, McDonald’s joins a growing list of Fortune 500 companies that have recognized the city’s potential as a strategic global innovation hub. For India, the inauguration signals another major win in attracting global investments that combine technology, innovation, and employment generation—solidifying the country’s position as a global partner in the future of digital business.
