U MOBILE APPOINTS NAGA DDB TRIBAL AS CREATIVE AGENCY AFTER COMPETITIVE PITCH

U Mobile has named Naga DDB Tribal as its new creative agency following a closed, multi-agency pitch held in August. The agency will lead brand strategy, integrated communications, and ongoing creative development across key consumer and product initiatives, supporting U Mobile’s growth plans and marketing ambitions as it strengthens its position in Malaysia’s telecom market.  

In a move that signals a new chapter in its brand evolution, Malaysia’s mobile telecommunications service provider U Mobile has formally appointed Naga DDB Tribal as its creative agency-of-record, ending months of speculation following a closed-door creative pitch last August. The partnership, which commenced on 1 January 2026, sets the stage for an ambitious brand and marketing agenda as the telco seeks to deepen its consumer resonance amid rapid network growth and product innovation.

The appointment follows a highly competitive multi-agency pitch process that saw at least four contenders vying for the creative mandate. While details of the financial terms remain confidential, industry insiders describe the pitch as rigorous and strategically deep, reflecting U Mobile’s desire for a partner capable of steering its brand identity through a defining phase of growth.

In a statement announcing the decision, Bernard Lee, Head of Brand Marketing Services at U Mobile, said that the selection of Naga DDB Tribal was rooted in the agency’s ability to grasp both the company’s current ambitions and its future potential. For U Mobile, this isn’t just about advertising; it’s about translating core business initiatives—such as the transformation of its roaming offerings and the bold rollout of ULTRA5G—into creative work that resonates meaningfully with consumers across Malaysia.

“We were looking for an agency that understood our ambitions,” Lee explained, noting that U Mobile needed a partner who could help shape how its innovations are communicated and perceived. The telco’s focus on 5G development and enhanced digital services puts brand storytelling at the centre of its strategy, and Lee believes Naga DDB Tribal has the strategic depth and creative ambition to deliver.

For Naga DDB Tribal, the win represents both a validation of its expertise in the telecommunications sector and a continuation of a strong year of business momentum. The agency’s leadership described the appointment as the beginning of a future-focused collaboration anchored in shared ambition and growth. Kristian Lee, Group Executive Director of The Foetus Group and Naga DDB Tribal, said the pitch brief challenged and inspired his team, helping to shape a foundation for the partnership based on consumer insights, cultural relevance, and purposeful creativity.

This is a significant milestone in the agency’s trajectory, coming on the heels of other major business successes and industry accolades. In 2025, Naga DDB Tribal was named Agency of the Year at the prestigious Kancil Awards, reflecting its ability to craft culturally resonant campaigns across sectors including FMCG, entertainment and, notably, telecommunications.

Historically, U Mobile’s creative work has encompassed a range of emotional and technologically forward campaigns. Its recent “U Family” platform—crafted with its previous agency partner—used heartfelt short films to spotlight familial connections, while other initiatives blended augmented reality and AI to engage audiences during festive periods.

The shift to Naga DDB Tribal also follows several changes in agency partnerships at U Mobile over the years, underscoring the brand’s evolving creative needs as it expands its service offerings and market footprint. From earlier collaborations with Mediabrands Content Studio to previous engagements with TBWA\KL, the telco’s search for fresh creative energy reflects the dynamic nature of Malaysia’s telecommunications landscape.

Industry analysts say the appointment could have broader implications for the local advertising ecosystem, as creative credentials in the telco space are often judged by an agency’s ability to integrate brand narrative with technical evolution. With Malaysia’s mobile market becoming increasingly competitive—especially in 5G positioning—U Mobile’s bet on Naga DDB Tribal signals confidence in a partner that is both creatively ambitious and strategically astute.

As the partnership gets underway, all eyes will be on how Naga DDB Tribal helps U Mobile articulate its brand in ways that balance commercial objectives with cultural relevance. For U Mobile, it’s more than a new creative chapter—it’s an opportunity to strengthen connections with Malaysian consumers at a time when technological transformation and brand experience go hand in hand.